Returns Information

If you receive a faulty, incorrect or unfit for purpose product, please do not dispose of the product. If the product is disposed of, LUMIFIL® UK will not be able to refund or replace the product.
Please contact our Customer Service team immediately and they can advise on next steps if a product fails during treatment.

We are unable to accept returns unless they are deemed:

  • Faulty
  • Incorrect
  • Not fit for purpose

Once the products have left our supply chain, we are unable to assure that the products are of acceptable quality and have been stored as per manufacturer’s advice. In the interest of patient safety, returned products would not be able to be resold.
We will not accept returns or issue refunds for products that incur side effects common with injections, nor lack of result / expected result.


You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us on 01925 967131 or email [email protected]

Returns Address 


298 Winwick Road, Warrington, Cheshire, WA2 8HZ