How much is delivery?
We use DPD Local to ship our goods, the pricing options are standard £6.99+VAT per delivery and its typically 1 Business/working Day / NEXT DAY Delivery. ( excluding weekends & bank holidays )
There are a number of other options you may wish to add at Checkout such as timed options.
LUMIFIL UK LTD take NO responsibility for delays in shipping and delivery of goods, nor any consequential financial loss through delayed or failed delivery. Compensation will not be given for any loss incurred due to failed or late deliveries.
If you receive a faulty, incorrect or missing product, please do not dispose of the product. If the product is disposed of LUMIFIL Ltd will not be able to replace or refund the product. If you have a missing product you have 48 hours to report this.
Please contact our customer service team at [email protected]
DPD will also leave in a safe space if you have elected this with DPD on any previous orders from LUMIFIL or otherwise. If your parcel is left in a safe space is it your responsibility and LUMIFIL UK LTD take no responsibility or liability for lost/stolen/missing goods once delivered to a safe space.
Highlands and Offshore UK
For items being delivered to the Highlands and Offshore regions of the UK, our courier charges additional rates. Please contact us to discuss if you would like a specific shipping quote to your destination, Call 01925 967131 or email [email protected]
Import and custom duties
Please note: Some countries have import taxes, which we unfortunately can’t be certain of, or pay for in advance. These countries are: Algeria, Bahamas, Bahrain, Bangladesh, Bermuda, Bosnia And Herzegovina, Brazil, Cayman Island, China, Columbia, Croatia, Ecuador, Gibraltar, Grenada, Hong Kong, Iceland, India, Indonesia, Kenya, Kuwait, Malaysia, Morocco, New Zealand, Oman, Qatar, Saudi Arabia, Serbia, Singapore, South Africa, South Korea, Sri Lanka, Switzerland, Taiwan, Tanzania, Tunisia, United Arab Emirates, Uruguay, Venezuela, Zambia, Zimbabwe.
If you are ordering from any of these countries, you might be charged import duties that will be payable by you.
FOR INTERNATIONAL ORDERS please contact [email protected] before ordering online.